Privacy Policy

Introduction

This Privacy Policy governs the collection, use and disclosure of personal data by bitdreams casino (“we”, “us” or “our”), licensed under Curacao law and operating in Australia. It applies to all visitors and players who register or interact with our online casino platform. By accessing our services, you acknowledge and agree to the practices described in this Policy.

Information We Collect

We collect information to provide, improve and secure our services. This includes:

  • Personal Data: name, email address, date of birth, residential address, payment details (credit card, bank information).
  • Technical Data: IP address, device identifiers, browser type, operating system, cookies and usage logs.

How We Use Your Information

We process your data to deliver our gaming services safely and efficiently:

  • Account management and verification
  • Deposits, withdrawals and payment processing
  • Compliance with legal and regulatory obligations
  • Fraud detection, risk assessment and security monitoring
  • Marketing communications – you may opt out at any time by contacting us or using the unsubscribe link included in our emails

Legal Basis for Processing

Under the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), we rely on the following bases for processing:

  • Performance of a contract (account opening, wagering agreements)
  • Legal compliance (anti-money laundering, responsible gaming)
  • Legitimate interests (fraud prevention, service improvement)
  • Your consent (marketing communications)

Data Sharing

We do not sell your personal data. We may share your information with:

  • Payment processors and financial institutions
  • Identity verification and KYC service providers
  • Regulatory bodies and law enforcement authorities, as required

Data Retention

We retain your data only as long as necessary to fulfil legal obligations, resolve disputes, enforce our agreements, and for record-keeping under Australian law. Account information is generally retained for up to seven years following account closure, unless otherwise required by law.

Your Rights

You have rights to:

  • Access and obtain a copy of your personal data
  • Correct inaccurate or incomplete information
  • Request deletion of your data, subject to legal retention obligations
  • Data portability, where technically feasible
  • Object to or restrict certain processing activities

To exercise any of these rights, contact us using the details below.

Cookies

We use cookies and similar technologies to enhance your experience and analyse site usage. For more details, please see our Cookie Policy.

Security

We implement strict safeguards, including SSL encryption, secure server environments, regular audits and staff training, to protect your data against unauthorized access, alteration or disclosure.

Contact & Updates

If you have questions or concerns about this Privacy Policy or wish to update your information, please email us at [email protected]. We may update this Policy periodically; any changes will be posted on this page with a revised date.